FAQ
Product and service questions
Q: What types of furniture and products do you make?
A: We design and craft bespoke epoxy resin and wood furniture including tables, benches, shelving, countertops, cabinets and decorative pieces, plus custom interior features and flooring.
Q: Do you offer fully bespoke commissions?
A: Yes — every piece is custom. We work with you from concept and materials selection through to final finish to match your design brief and space.
Q: What materials do you use in your pieces?
A: We use high‑grade epoxy resin, sustainably sourced hardwoods from UK, pigments, additives (e.g., metallics), LED lighting, and optional inlays such as stone, glass, various metals or organic materials.
Q: Can you match a specific colour, finish, or design idea?
A: Yes. We provide colour mock-ups and sample finishes (If needed.) and can replicate or adapt a reference design to meet your requirements.
Process, lead time and pricing
Q: How long does a bespoke project take from order to delivery?
A: Typical lead times vary by complexity; most bespoke pieces take 3–12 weeks from design approval to delivery. We’ll provide a precise timeline with your quote.
Q: How do you price bespoke furniture?
A: Pricing depends on size, materials, complexity, and finish. We provide a detailed quote after an initial consultation and design approval.
Q: What is the ordering process?
A: Step 1: enquiry & budget → Step 2: design consultation and quote → Step 3: deposit and production → Step 4: finishing, quality check, and delivery/installation.
Technical, durability and maintenance
Q: Is epoxy resin durable and suitable for everyday use?
A: Yes. Properly cured epoxy is hard, water‑resistant, and suitable for daily use. We use industry‑grade resins and professional curing methods for long‑lasting results.
Q: How do I care for and maintain epoxy resin furniture?
A: Clean with a soft cloth and mild detergent; avoid abrasive cleaners and direct heat. We provide a care guide with each piece.
Q: Will epoxy yellow over time?
A: We use UV‑stable resins and additives to minimise yellowing. Some natural ageing can occur over many years; we advise on placement and care to reduce exposure to direct sunlight.
Installation, delivery and warranty
Q: Do you deliver and install large pieces?
A: Yes. We offer white glove delivery and professional installation for large or fixed pieces; delivery costs depend on location and project size.
Q: Do you offer a warranty or guarantee?
A: We provide a workmanship guarantee and will address manufacturing defects. Warranty terms vary by product; details are included with each quote.
Q: Can you work on commercial or contract projects?
A: Yes — we undertake residential and commercial commissions, including hospitality, retail fit‑outs, and bespoke contract furniture.
Safety, sustainability and compliance
Q: Are your materials safe and environmentally responsible?
A: We use certified resins and responsibly sourced timber where possible. We follow safe handling and disposal practices and can discuss sustainable material options.
Q: Do you comply with building or fire regulations for fixed installations?
A: For fixed installations we advise on compliance and can work with your contractor to meet relevant regulations; please inform us of any regulatory requirements at the brief stage.
Customisation, samples and revisions
Q: Can I see samples or a mock-up before production?
A: Yes — we provide material samples, colour swatches, and digital mock-ups. For larger projects we can produce a small physical sample for approval.
Q: What if I want changes after the design is approved?
A: Minor adjustments may be possible depending on production stage; significant changes after approval may affect cost and lead time. We’ll confirm any impact before proceeding.
Ordering, payments and returns
Q: What payment terms do you require?
A: We typically require a deposit to begin production, with the balance due before delivery. Exact terms are provided in the quote.
Q: What is your returns or cancellation policy?
A: Because pieces are bespoke, cancellations and returns are handled case‑by‑case. We outline cancellation terms in the quote and contract.
